There’s no denying it – mobile apps are the future! According to statistics, nearly 60% of all online purchases originate from smartphones. Considering those stats, you can see why it’s important to keep your e-commerce store in tip-top shape at all times.
Similar to a traditional store, online stores show signs that it might be time for a revamp to enhance the customer experience. While the reasons and methods might differ slightly, the purpose of improving your online store stays the same – business growth.
The only way for your company to reach its full potential is by recognizing the signs that it’s time to change and then by making it happen. Below are some signs to look out for.
Missing Images and Broken Links
As an e-commerce store owner, one thing to do on a weekly basis is to check that all your links and images are working. If you notice that some links are taking you to blank pages or images appear blank with a red x in the corner, there’s a big issue that needs resolving right away to prevent your store from losing authority points. In most cases, there isn’t a simple fix and your website plugins need to be updated and revamped.
Decreased Conversion Rates and Increased Bounce Rates
If you’re marketing your store like crazy and not seeing conversion rates, your site might be slow or outdated. Some reasons why people leave your website include that they didn’t find what they were looking for because it wasn’t clearly visible as well as the above-mentioned reasons. The only way to salvage this situation is with a website revamp from a credible custom web application developer like Netgen.
Your Customer Service Team Are Extremely Busy
If your customer service department is flooded with requests for help with checking out or your store has a large number of abandoned carts, you might need to rethink your the way your customers need to complete orders.
One way to improve your online store is to ask someone to browse your store and place an order. If they are having difficulties finding things or completing orders, it’s time for a complete revamp.
Netgen web and app developers have extensive experience in developing functional and beautiful e-commerce stores for our local and international clients. To get started, get in touch with the team today.