Ways a mobile app can improve your business
It’s impossible for a business to succeed without an online presence in this day and age. Along with websites and social media accounts, many businesses are developing mobile apps as well. These apps can be customer-facing, focused on driving engagement or as a sales platform. Alternatively, they can be business-facing, providing employees with useful tools.
Let’s explore the ways in which a mobile app can improve your business:
- Increase sales
In using your app as a retail platform, you can provide your customers with a convenient way to purchase your products wherever they are. Globally, mobile ecommerce sales account for over 70% of all online sales. Clearly, consumers prefer to use their phones to make purchases.
You could also run an app-based loyalty program, incentivising customers to keep purchasing from you and using the app. Such programs could be personalised, providing rewards based on a customer’s purchase history and wishlist.
- Engage with your customers
A mobile app is a great way to communicate with your consumers. Used appropriately, push notifications can alert your audience about upcoming sales, new store openings, and provide other important information. You can also provide customer support via the app, where chatbots can field basic queries.
- Build brand awareness
Your app would be an extension of your brand, giving you another channel through which to advertise. By incorporating social media and providing an easy way for users to share links, you will be able to reach new audiences.
- Assist your employees
There are many ways in which such a business-facing app could be used: sales reps could use their phone or tablet to place orders, check stock quantities, or retrieve customer information like past purchases. An employee management app could also be used by staff to log time or apply for leave; and reports on sales figures and other metrics could be viewed within an app.
Get the experts
If there’s a mobile app that will improve your business, the experts at Netgen can develop it. Get in touch for more information