Tips for retaining mobile app users
When you’re developing an app, publishing it on your chosen app store is a very important milestone but it’s not the end of the journey. Once users have downloaded and installed your app, you need to work to retain them.
There are several ways to improve mobile app user retention:
- The onboarding process
The onboarding process – the steps people must follow before they can use the app – should be kept simple and it should be quick to complete. This is your chance to make a good first impression, after all. New users who are frustrated by a confusing registration process are likely to quit and uninstall the app before completing it.
- Personalise the user experience
Users are more likely to favour apps and brands that provide them with personalised experiences. Establishing a personal connection builds loyalty, which is critical for mobile app user retention.
- Use push notifications
Push notifications, when used appropriately, can prompt users to interact with the app. For example, fitness apps can remind users to exercise or drink water, and shopping apps can notify users about new promotions or products. It’s important that push notifications are not used too frequently, as this could have the opposite effect, driving users to mute the notifications or uninstall the app.
- Reward engagement
Users can be encouraged to engage with the app by rewarding them with perks for logging in every day or performing other activities. You can also reward users for recommending your app to their friends by using a referral code, thus increasing your user base.
- Update based on user feedback
One of the best ways to retain users is by updating your app, providing users with features that they have requested, and fixing issues that they’ve discovered. Apps that appear to have been abandoned by their developers tend to get abandoned by their users as well.
Let the experts assist with your mobile app users
When Netgen develops an app, we provide support and expert advice every step of the way, ensuring the app’s success. If you’re looking to develop an app and engage with your mobile app users, contact Netgen today.